Turn complaints, incidents and requests into cases with workflows and due dates. Customers follow theirs in the case portal.
How a case flows
- A customer reports an issue on your website and gets a case number, like INC-2026-00042.
- The case lands in your workspace with its type, priority and due date.
- Your team assigns it, moves it through its workflow and replies.
- The customer follows it in the case portal with the case number and their email.
Two workflows, two audiences
Your team works with a detailed internal status, while customers see a simple public one: received, in review, resolved, closed. You decide what is shared.
Give your customers a case portal
Case types, workflows and email templates come ready in every workspace.
